Terms & Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the OtterFresh by Red Otter Farms website or mobile application (collectively, the “Service”). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Service, you agree to be bound by these Terms.

1. Registration and Account

To use our Service, you may be required to register for an account. By creating an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password, and you accept responsibility for any activities that occur under your account.

2. Pricing and Availability

All prices displayed on our Service are subject to change without notice. While we strive to maintain accurate and up-to-date product information, errors in pricing or availability may occasionally occur. In the event of an error, we reserve the right to correct it and adjust your order accordingly or to cancel the order and refund the amount paid.

3. Payment

All payments made through our Service are secure and processed by a third-party payment processor. You agree to provide accurate and current payment information for all purchases made through our Service. By submitting your payment information, you grant us the right to charge the applicable fees and taxes as required.

4. Delivery

We strive to deliver your order as quickly as possible. However, delivery times may vary due to factors such as weather, traffic, and availability of products. We cannot guarantee exact delivery times, and we are not responsible for delays caused by factors beyond our control.

5. Order Modifications and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed or shipped.

6. Intellectual Property

All content, including but not limited to text, images, logos, and graphics, available on our Service is the property of Red Otter Farms or its licensors and is protected by copyright and trademark laws. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from Red Otter Farms.

7. Limitation of Liability

In no event shall Red Otter Farms or its affiliates, employees, directors, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your access to or use of the Service.

8. Indemnification

You agree to indemnify, defend, and hold harmless Red Otter Farms and its affiliates, employees, directors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of the Service or your violation of these Terms.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Terms.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at otterfresh.shop@redotterfarms.in